Tunbridge Wells Dental Centre Achieves CQC Excellence: What It Means For You

5.0

18:03 24 Jul 24

Absolutely wonderful! All was explained very clearly and everyone was so friendly, going above and beyond to make sure I had the best experience, both at reception and in the dental treatment room. 100% recommend!

Rick

18:22 23 Jul 24

I needed an emergency appointment as an overseas visitor. Not only were the team able to fit me in to see Dr Field but went out of their way to assist with booking the appointment. The friendliness over the phone was surpassed only by the warmth and gold standard care during the appointment. If I were a local I would immediately choose Tunbridge Wells Dental Centre. A special acknowledgement to Lynda and Emma.

Caoimhe

17:54 13 Jul 24

I’ve never had a more positive dental experience - staff are welcoming and kind, and Michael is incredibly reassuring, and makes everything very clear. 100% satisfied with everything.

Sarah O'Driscoll

11:54 29 May 24

Mike and the team are extremely thorough and professional. He explained everything he did very carefully to both myself and my 3 children. He has a great rapport with the children (aged 12, 10 and 7) and helped them all to feel at ease. He also reduced the quoted price of treatment by £100 because the three appointments took less time than he had planned; he rightly explained that he always likes to allow more time than needed in case of any problems or anxiety. An excellent service all round, I would thoroughly recommend.

David Culverhouse

15:54 17 May 24

The best dental practice I've ever been to (and I've been to many). Melissa and Mike run such an amazing surgery and make people like me (who really dislike going to the dentist) at ease immediately. From the receptionist to the reception area, everything is immaculate and well thought out.Today was a classic example whereby I was in pain and the surgery was closed due to internal and external refurbishments. Having heard that I was in pain, Melissa and Mike offered to open the surgery to see me (and one other patient). This for me goes so far and beyond the call of duty.Thank you so much!

Paul Lester

11:01 07 May 24

I can't praise Tunbridge Wells Dental Centre enough, they don't just bend over backwards to make it a nice experience, they contort their bodies into all sorts of positions!!!From the receptionist to the dental nurse to Dr Melissa all top drawer :)I can't recommend them enough !!!

Lee Brownhill

10:17 03 Apr 24

A fantastic dental practice!I have had quite a bit of work done recently here and I can't say enough good things about my experience.Melissa prepared a plan for us to follow and get all the work I needed doing from day one. I felt comfortable and informed at all times.Melissa and her assistant make you feel super welcome and looked after.Bravo!

Caroline Hills

12:55 29 Feb 24

I've been incredibly impressed by every aspect of my care at TWells Dental Centre. From the friendliness of reception staff to the exceptional service of my dentist, Melissa. I have always been given full explanations every step of the way and asked if I am comfortable. I've meticulously looked after my teeth and always attended the dentist so when I moved to TWells a year ago I researched where I thought would provide the best care and I'm so pleased with my choice. Through the expertise of Melissa, she located an unusual area of my tooth that needed attention and ended up needing a filling. I couldn't believe how easy, and even comfortable, the experience was. I was given glasses with little speakers and asked what music I wished to listen to which was a distraction from any noises occurring but I could have easily done without as she was so careful and calm nothing about the treatment was a problem. I can't recommend TWells Dental Centre enough. Free parking on their driveway, an offer of coffee when you arrive and exceptional service....what more could you be looking for!? Thank you!

jennifer scott

11:47 10 Feb 24

Having had a lifetime phobia about dentistry going back over 60 years from exposure to too many old school dentistry practices and approaches, it has been transformatory to find Melissa. Her care, understanding and personal approach has made all the difference to my dental experiences. I cannot recommend her highly enough.

Nayeem Jamil

11:11 03 Feb 24

I visited the Tumbridge Wells Dental Centre for a hygienist appointment. While waiting, you are made to feel welcome and are offered a tea or coffee. There is a lot of material in the waiting room. Dr Field brought me to the surgery and was very professional. The room is spacious and has an amazing world map on the ceiling which is really impressive. Also the protective glasses have an inbuilt speaker which cancels the noise of the scaler! It was a great experience and my teeth looked whiter and felt cleaner. I would recommend!

Georgia Chick

18:15 29 Nov 23

I had a fire & ice facial with Anna on Monday and absolutely loved it! I was welcoming into the practice by the a lovely receptionist ( sorry can’t remember her name( and was taken into the waiting room. Anna explained everything she was putting on me and reassured me that a little bit of tingling is normal. My skin feels absolutely amazing and I can’t wait to book in for the next one. Thank you so much Anna!

Charlotte Kohler

18:38 13 Oct 23

If I could give them 20 stars I would. I had my first appointment today with Dr Atkinson. She did x-rays and photos and found out within minutes the cause of my toothache and the other problems. Had the tooth out the same day. Very calm place, genuinely caring people and not scary at all.Thank you, Charlotte

isobella matthews

20:00 09 Oct 23

I visited the practice for the Fire & Ice facial with Anna and I would definitely recommend it to anyone.Anna’s explanation of the products and steps was super informative and comforting. I left the practice with my skin feeling incredible and I was able to go about the rest of the day without looking inflamed. I will definitely be returning! The reception & waiting room is also really welcoming and relaxing!

Bee Brignell

09:47 08 Sep 23

All the staff are very caring and compassionate. Mike is such a cool dentist, he creates a very chill atmosphere and has great vibes. I had a filling and hygienist appointment and to be honest I had such a good experience I would go back and have it all again.The only downside is both times I’ve been the appointment has been late and I’ve had to wait longer than expected. The price is a bit much but for the service they provide I think it’s worth it if you can afford it.

Karoline Sofie Hennum

09:51 01 Sep 23

Due to severe dentophobia, I had not been to the dentist in many years. After finally deciding it was about time for me to get rid of this phobia, I started researching dentists in the area and found out that the dental centre offers extra care for nervous patients. I booked a new patient consultation with Dr. Atkinson and was amazed at her ability to calm me down and talk me through everything. Six appointments later, I now feel much more confident going to the dentist. I am so impressed by the care I have received over the past few months. The ladies at the reception desk are wonderful too. Cannot recommend the dental centre enough. 10/10.

Aimee Trebilco

15:15 21 Aug 23

Lovely dentist, as a person who is very nervous, I have had great experiences here. Especially with Dr Mike who is very calming and takes time to ensure you are comfortable! Would definitely recommend!

Mark Constable

09:10 18 Aug 23

After having a bad experience with another dentist approximately seven years ago and losing confidence to return, I decided I needed to make the decision to start again. I found Tunbridge Wells Dental Centre and wanted to say how impressed I am by the high level of care and professionalism shown to me by all the staff. Melissa and Anna have looked after me so well and have given me the confidence to overcome my fears. If you are worried about going to the dentist, I highly recommend you talk to Tunbridge Wells Dental Centre.

Ed Macfarlane

07:03 07 Jul 23

It was my first time back to the dentist for a while and they made me feel very comfortable and at ease, which was important for me as i was a tad anxious about it. Lynda at the front desk was fantastic when booking it in for me and they managed to squeeze me in for that day. Mike was also brilliant and gave me very sound advice so all in all was very happy with the service I was provided. Would highly recommend to anyone looking for a good local dentist in Tunbridge wells!

William White

15:21 05 Jun 23

I have had the pleasure of seeing both Dr. Field and Dr. Atkinson, what a wonderful practice and lovely staff! From the receptionist to the nurses, everybody is so welcoming and friendly.I have now finished my Smile-lign course and I am super pleased with the results, Dr.Atkinson has been brilliant throughout the whole process, very patient, calm and informative.The dental nurse Anna is also a great asset to the practice and Dr Field’s Bose glasses are amazing! If I could give 6 stars I would!

DIANA SMITH

12:28 17 May 23

If I could give this dentist six stars I would. Being someone who because of childhood experiences has a complete phobia and is nothing short of terrified of dentists, I cannot believe how at ease they made me feel. Their kind approach of giving me time and explaining the treatment made all the difference. I will be going back regularly now no more putting off appointments. A big thank you to Michael and all the staff.

Claire Perry

14:17 16 May 23

Had the Fire & Ice facial by Anna a few weeks before my wedding and wow it was amazing. It's non-invasive so great to have just before the big day and made my skin glow for weeks. The actual facial was so relaxing and the difference between the 'fire' and 'ice felt so good, especially the cryo tools that were so cooling.Can't wait for my next one before my honeymoon, feel so confident in my skin! Thank you Anna!

LaughMuBai

14:45 06 Apr 23

Dr Mike Field is not just a dentist, he's an artist!Today was a pleasurable experience at my dentist.Gone are the days of pain by needles and prodding in the dentist chair. Every effort and care is taken to ensure your comfort and minimise pain, even along with your choice of music to sooth the experience.There is no shortage of technology either, where they invest in the latest cutting edge equipment to benefit all.The enthusiasm and pride in his work, with the absence of fear pressured sales replaced instead with essential advice, is very reassuring.Worth the money!

Julia Minulescu

13:28 24 Mar 23

I am so happy I found this practice! I am terrified of the dentist and wasn't desperately keen to go, but I shouldn't have worried. All the staff were lovely, friendly and helpful, and Dr Atkinson was brilliant. She was gentle, patient and kind, she took the time to explain everything she was doing, and she answered my (many, many) questions very clearly. I can't believe I'm saying this, but I can't wait to go back! 😂

Tanisha Link

22:12 06 Dec 22

I had the Fire & Ice facial with Anna… Wow. Honestly one of the best facials I’ve had in a while. Anna went into detail of the products at each stage of the facial so I knew exactly what to expect with how the products felt on my skin. The treatment was so relaxing and unlike any facial I have ever experienced. I have recommended it to everyone since having it, due to the experience and the results! I’ve had so many compliments on my skin since the treatment too. Will definitely be a returning customer :)

Lauren Folley

17:55 01 Dec 22

I visited Anna for the Fire & Ice facial and was such a lovely experience ! Anna went through all the products and stages of the facial so I knew exactly what was going to happen. The treatment itself was really good and especially love the cooling ice at the end. Definitely will be back for a second one !

Randi S

11:09 30 Nov 22

This is the best dental practice I've ever been to. My husband sees Dr Field and I go to Dr Atkinson. We are extremely impressed and happy with the care we have received from them both this past year after multiple treatments for various issues. The entire staff are extremely professional, kind and caring. Janine, the practice manager, is always friendly and efficient. I would not go anywhere else and can highly recommend them.

J R

12:05 25 Nov 22

If I could I would give 10 starts! If you are scared of dentist I highly recommend Dr Melissa. She is very gentle and considered. Painless treatment! And! Glasses with headphones with music of your choice, I could fall asleep during the treatment! Couldn't recommend enough. Thank you

Geraldine Hoole

15:07 14 Oct 22

Great dentist. I'm a very nervous patient but Dr Mike Field, totally put me at ease before my treatment began. It was all the more re-assuring with the up-to-date technology and immaculate hygiene. I felt in safe hands. Really comfortable waiting room, and friendly reception staff. Highly recommended especially if nervous.

Nicholas Ridley-Wilson

09:52 19 Jul 22

I have been seeing Melissa for dental work for several years and have just completed a smile makeover which she saw from start to finish. She is by far the best dentist I have ever seen and her cosmetic works is that of a perfectionist. I smile more now because of her.

Ryan Reid

08:09 14 Jul 22

I had my upper right wisdom tooth taken out a couple of days ago, I somehow got a same day appointment. It took less than 5 minutes and left no pain. Even as I write this two days later, I’ve had no pain at all. Everything was explained clearly and concisely and I even received a courtesy call a day afterwards to ensure everything was okay and to let them know if I had any problems. Something I’ve never experienced from a dental practice before. Thank you very much.

Chloe Taylor

10:13 11 Jul 22

Thanks to Mike and Mel for such a friendly, professional and comfortable experience at Tunbridge Wells Dental Centre. I am usually a nervous dental patient, however Mike took time to explain all the treatment clearly and made me feel much more relaxed. I look forward to starting my Smilelign journey with them!

Giles Mortimer

12:06 22 Jun 22

Mike is very good, clearly explains everything. Very good with the aesthetic as well which I barely felt and typically it's one of the worst bits.

Chris Baldwin

10:55 26 May 22

I have just had my first treatment and cannot thank the dentist and staff enough. This the most professional, friendly and caring practice I have ever used. Thank you!

Stephen Pearce

08:13 23 Apr 22

Mel and her support team provided fabulous care when I attended this week with my broken tooth. What was technically a quite tricky repair was superbly managed, and the entire experience was welcoming, gentle and relaxed. (I also liked the Bose glasses/headset, by the way). In summary - great professional expertise provided by genuinely caring people in a calming environment.

Andy Lightbody

19:44 15 Apr 22

My dentist of over 30 years retired 18 months ago. Unfortunately, his replacement at that practice was nothing like as skilled as he was, made a mess of my teeth within two appointments and then was not able to fix the problems created. I moved to Dr Mike Field on recommendation and am delighted with my choice. The first time I met Mike I was in pain. It was immediately clear that he had a very different style, focussed on very high-quality dental care and taking the time needed to do so. Over the following weeks he demonstrated that he could do just that and the problems were swiftly corrected. Everything dental has now been stable for 12 months. The same high standards of care are offered by the whole team: dental nurses Anna and Petra, practice manager Jan and receptionist Linda. All highly recommended.

James Cooper

14:35 13 Apr 22

From the moment I rang the door bell and being greeted at the door, I was made to feel so welcome and all my angst vanished. Michael and Mel have such a calming presence and talked me through each stage of my treatment. A great experience - not something I ever thought I’d say when it comes to dentist visits.

Rachel Martin

22:25 11 Apr 22

To start ALL the team are so very friendly, welcoming & provide such a good professional service!The dentist was very thorough with explaining everything throughout my dental plan & very reassuring & caring. Took his time to make sure i understood everything and what they planned to do with my teeth.But my main thing that i was so very impressed and made to feel comfortable with was the use of anaesthetic.I had a terrible experience at a previous clinic that i went to so i was quite nervous for the anaesthetic process and how i would feel after.But he made me feel so comfortable and at ease with application of this. The injection was done very slowly , not rushed & he also used numbing cream prior so i didn't feel anything.Very happy with this because it meant it wasn't a nerve wracking experience for me.I was also given a fun gadget to wear- Some snazzy glasses that played your choice of music. This kept me distracted throughout the filling process.I thought that was quite a cool idea!All in all a super duper experience and i highly recommend them for all your dental concerns.

Eleanor Shefford

15:30 06 Apr 22

I have just finished my Smilelign journey and very happy with results. Mike has been great throughout the process answering all my questions and concerns. Plus he kept pushing until my teeth were perfect instead of rushing through. I am so pleased I decided to do it.

Gary Braham

03:45 11 Feb 22

I’ve always been a bit anxious as far as seeing the Dentist is concerned, but after my recent visits to the Dental Surgery from the minute you are greeted from the friendly front of house ladies too the excellent Mike and his charming assistant, I give my experience the highest accolade possible first class from start to finish.

Lindsey Marden

23:02 03 Feb 22

Dr Field and the team run a friendly and efficient practice. They have an easy-going but professional manner and I have always found any necessary treatment plans are clearly explained and options provided. I have attended the dental centre for many years and am very happy with the service provided.

jan foster

16:30 01 Feb 22

I recently joined this practice and was made extremely welcome by the lovely reception staff.I was then greeted by dr Melissa Atkinson who made me feel totally at ease she was very kind and understanding. I would recommend this practice to anyone looking for a new dentist.

Smile Revolution

13:21 12 Jan 22

I attended a dental checkup with my 2 daughters, aged 4 and 5 last week. We were made to feel so welcome from the moment we walked through the door, and the dentists chair side manner with both my daughters was exceptional. The dental check up was made so fun for them both, and the whole team was excellent with the children. I would highly recommend Tunbridge Wells Dental Centre.

Jonna Rogers

10:06 11 Jan 22

My family and I have been with this dentist practice for over 20 years and we highly recommend them. They are very professional, knowledgeable and friendly. Their reception staff are alway very friendly and helpful too.

Richard Goodman

12:04 16 Dec 21

Just wanted to write a review to say how impressed I am with this dental practice. I’d not been to the dentist in a few years and I saw Dr Mike Field and he made everything ok again in two visits. If you’re in the Tunbridge Wells or surrounding area I can’t praise this practice enough.

Rob Howe

18:07 02 Dec 21

These guys were all great and all really friendly.They gave me a treatment plan with clear pricing on it, and didn't feel pressurised to book and pay there and then which you get sometimes at other dentists.It was my first time going there as I changed dentists so I'm very happy I chose them.

Jayne Johnston

12:20 01 Dec 21

I haven't been to the dentist for quite some time due to the fact that I am a very nervous patient and tended to go only out of necessity. I found myself needing to see a dentist and was seen by Dr Melissa Atkinson. She was so kind, gentle and patient and put me completely at ease. The whole practice is so welcoming and puts you at ease. I never thought I would say it but they have convinced me to go on a regular basis!

viviane gifford

14:32 08 Nov 21

Hadn't been to the dentist in a long time due to covid. It was a relief to receive such an excellent service. The practise was very modern, clean and had friendly staff who made my son and I feel comfortable. I highly recommend this dentist to anyone.

Stephane Corbel

13:10 25 Oct 21

This was my first visit to the practice. The team was very accomodating, and found a way to see me at short notice. I've never received such a high level of analysis and attention to detail. I can't believe all dentists don't do this... they talked me through various options, showing me everything on screen; it seemed to me that the equipment was top class. Overall, a very impressive outfit.

Domaine de Beausoleil

13:53 16 Oct 21

To my shame I had not been to see a dentist for ages. Soon as i arrived I felt immediately reassured. Very friendly staff who put me at ease. Dr Field is an excellent dentist. Fully consulted with me as regards my options and provided treatment in a very calm and professional manner. In danger of actually looking forward to my next visit. Highly recommended.

Shirley Hinson

07:53 31 Jul 21

I have just finished a lengthy course of treatment with Dr Michael Field at Tunbridge Wells Dental Centre. My whole experience from start to finish was entirely positive and the quality of the work done is of a very high standard. COVID precautions were taken very seriously, which as a vulnerable patient this matters a great deal. I was met at the door by really lovely Dental Nurse Anna, I waited no more than a few minutes at any appointment and was then greeted by Mike Field with the warmest of smiles - to match Anna’s and Jan the Practice Manager at the desk.I have a disability which affects my comfort greatly and I could not have been treated with better care to support this as much as possible.Many of us know that the standard of a completed crown depends, in part, on the standard of workmanship of the lab used. The crown Mike had made for me was of excellent standard and therefore fits extremely well.I could sing praises further but I will close with a sincere thanks to all in the practice for the great care you took of me and my oral health. I look forward to seeing you all again!

Bryony Deniz

09:37 30 Jul 21

I can’t recommend this practice highly enough. Myself and my family have been looked after by The Tunbridge Wells Dental Centre team for many years now and we would never go anyway else. With their professionalism, accommodating and kind manner you know you are getting the best service. The Dentists and the nursing team are excellent with children; explaining procedures in a kind way. The reception team are very accommodating with appointments and always try to fit appointment times to suit the patient. The practice is modern and has very up to date equipment. If you’re looking for excellent dental care for you and your family, Tunbridge Wells Dental Centre is the best!

Leon Choi

19:50 14 Jul 21

I was in need of a post-lockdown dental MOT so thought I’d try here which I’d heard was under new partnership. The experience was a good one from start to finish including friendly reception staff, clear and easy to book appointment time, and professional service throughout. My dentist assigned was Melissa who took her time with a thorough examination and full explanation of the state of my teeth. She made sensible recommendations for the long-term management of my needs. I also had a very comprehensive hygiene session leaving me feeling brand new. The most pleasant visit I’ve experienced in going to the dreaded dentist! Highly recommended.

Holly Russell

11:00 13 Jul 21

I have nothing but positive comments about the Tunbridge Wells Dental Centre. I came here as a new patient a couple of weeks ago and I was really nervous as it was my first dentist appointment since lockdown. Firstly, the practice is immaculate and everything felt really clean and safe. I was also a little bit embarrassed because I have a slight tea addiction and my teeth were looking quite stained. I needn't have worried, I was instantly put at ease and I had the best scale and polish I have ever had - I walked out and I literally couldn't stop smiling! I was given a really thorough run through of what I can do to maintain my dental health and it was done in such a kind and supportive way. I would absolutely recommend this dental practice.

Jonny Housby

08:10 26 Jun 21

Based on the 5 star reviews this practice has received I opted to sign up as a new customer with them and I'm glad I did! The whole experience felt personable to me from check in to being sat in the dental chair. I was treated by Dr Mike Field who eased my anxieties straight away by his friendly character. He talked me through his observations using photographs from inside my mouth and he gave me detailed hints and tips on how I could better my oral hygiene which was very helpful. The practice itself is of a very high standard and parking is easy out the front.

Rob Smith

18:45 21 Jun 21

Before starting a course of Orthodontic treatment I had to have some remedial work carried out. I contacted TWDC several months ago, mainly because of the positive reviews, and I'm so glad that I did. Mike and his team have provided a first class service to me throughout my treatment and I can't recommend them highly enough.

Jodie Rodgers

18:57 17 Jun 21

I’ve recently visited Melissa for my first ever Botox appointment and I couldn’t recommend her enough. She took the time to ensure I understood the process beforehand, made me feel extremely comfortable and at ease during the appointment and I’m super happy with the results! Thank you :)

Anne Wallis

07:15 11 Jun 21

I booked an appointment as a new patient with Dr Mike Field and could not have been happier with the brilliant service received. Everything from the warm welcome from lovely front of house manager Jan, to the kind and attentive nature of dental assistant Anna to Dr Field's calm and professional expertise, everything at TWDC is centred around the patient. There is nothing too much trouble and I felt they really cared about me and my teeth! Extremely thorough, great tips and advice and I never had that usual rushed feeling of being just another patient to get in and out. Highly recommended. Worth every penny.

Claire O'Neill

17:20 03 Jun 21

I had been looking for a dentist for a while now, and based on a recommendation I luckily went to see Dr Mike Field. I am over the moon with every aspect of the care he has provided. He even spent the time to tell me how to properly clean my teeth, something I have never had before. Excellent bedside manner and at the same time super skilled at what he does. I can’t recommend him enough and will be doing so! Thanks also to his lovey dental nurses Petra and Anna both so friendly and professional.

A Google User

17:10 03 Jun 21

As a nervous patient, and normally embarrassed to attend the dentist, I went along to see Mike Field today and I couldn’t be more impressed and grateful. His bedside manner and how he managed my nervousness was second to none. I cannot tell you how relieved I am to have found such a super dentist.

Carol Crook

22:32 06 May 21

I needed to have a crown fitted and am so pleased to be a new patient at this practice where the service provided was first class. Thankyou for a very warm welcome from Jan on reception to the very kind and reassuring dentist, Melissa with her lovely nurse Anna for being so patient with my worries, i will certainly be recommending you.

Steve Cutts

19:30 29 Apr 21

Would highly recommend this practice. First class service!Mike and staff were very professional and attentive.

Gav Pauze

15:50 26 Apr 21

I have never liked going to the dentist as I dislike pain in my mouth, after reading online reviews I contacted Tunbridge Wells Dental Centre as I felt it was the right place for me. I am glad that I did, not only are they caring and attentive but the dentist is also really good at giving pain free treatment. I now have my confidence back in dentists and most importantly in my smile. Thank you to everyone at TWDC for being so amazing.

Mary Flockhart

15:37 08 Apr 21

Been avoiding the dentist for years but Mike and all the team was welcoming and friendly. Would definitely recommend his practise

Olwyn Kinghorn

11:26 11 Mar 21

I had to have an emergency appointment for an extraction and was very nervous. Dr Mike Field was very considerate and explained everything he was doing and answered my questions along the way. This made the experience reassuring and painless. A wonderful dental practice and I recommend them. Thank you all.

Bon Ben

12:05 05 Mar 21

Mike Field is one of the best dentists available and all the staff there were lovely and welcoming. I've had many tooth problems over the years and no dentist has gone out of their way to make me feel comfortable and satisfied with the work the way Mike has and I would recommend him to everyone. Excellent dental centre with a professional and kind team.

Matthew Ollive

14:37 04 Mar 21

I was really impressed with the welcome and the COVID-19 safety measures put in place at the centre. The team made me feel safe and at ease throughout. All with the added bonus of exceptional dental care!

Antony Cairns

14:05 11 Feb 21

A completely different dental experience. It’s not the cheapest dental practice, but the difference from what I have had at previously dental visits was well worth it. Dr Field spent almost an hour assessing my dental health and giving me in depth advice about what treatment was required and how to prevent problems. The whole experience from start to finish was excellent and I would recommend it to anyone!

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We passed our routine CQC inspection with flying colours.

Saturday 21st, October, 2023

Hello to all of our valued patients and readers!

We’re pleased to share some fantastic news with you. Our beloved Tunbridge Wells Dental Centre has recently undergone a Care Quality Commission (CQC) inspection – and we passed with flying colours! We understand that the words “CQC inspection” might sound a tad technical and, to some, even alien. So, we’ve taken the time to explain precisely what this achievement means for our patients.

You can read our CQC report in full here

What is a CQC Inspection?

First and foremost, let’s talk about the CQC. The Care Quality Commission is an independent regulator for all health and social care services in England. It ensures that dental practices, hospitals, care homes, and other service providers offer safe, effective, compassionate, and high-quality care.

Undergoing a CQC inspection is no small feat. Inspectors scrutinise various elements of the practice, from the quality of the service and patient safety to the leadership and overall patient experience. Thus, passing such an inspection indicates that a healthcare establishment meets and often exceeds nationally recognised standards.

The CQC carries out comprehensive inspections of every single practice across the country at random intervals.

Why is the CQC Inspection Crucial for Patients?

Guarantee of Quality Service: At the heart of a CQC inspection lies the assurance of quality. When a dental centre passes this assessment, it signifies that the care offered meets the high standards set by the commission. For you, our patients, this translates to peace of mind that you’re in safe and skilled hands.
Patient Safety First: One of the core areas the CQC focuses on is patient safety. This encompasses everything from the cleanliness of our facilities to the equipment we use and the protocols we have in place. Knowing that Tunbridge Wells Dental Centre has aced this aspect means that you can trust us with your dental health without reservations.
Exceptional Patient Experience: A holistic care experience involves more than just the dental procedure. It’s about how you’re treated from the moment you step into our centre to the moment you leave. At Tunbridge Wells Dental Centre, you can expect nothing less than a seamless, compassionate, and patient-centric experience.
Leadership and Management: A great dental practice is not just about state-of-the-art equipment and skilled dentists. It’s about the leadership and management that steers the ship. Our CQC inspection reaffirms our commitment not only to superior dental care but also to our staff’s growth, training, and welfare. This translates to better care and service for our patients.
Continuous Improvement: Passing a CQC inspection is not the end of the journey for us. It’s a validation that encourages us to maintain these standards and even push the envelope further. It means we’ll continue to invest in training, equipment, and best practices to offer you unmatched dental care.

How Does This Impact You?

The CQC’s seal of approval has several implications for our patients:

Trust: You can walk into our centre with absolute confidence, knowing that a top-tier body has assessed us and has come out shining.
Better Care: This validation pushes us to enhance our services and care levels consistently.
Transparency: We believe in an open-door policy, and our CQC results reinforce our commitment to transparency and accountability.
Peace of Mind: Dental visits can be anxiety-inducing for some. Knowing that you’re in a CQC-approved centre can alleviate many concerns.

Wrapping Up

At Tunbridge Wells Dental Centre, our patients have always been at the forefront of all we do. This latest accomplishment is a testament to our unwavering dedication to offering you unparalleled dental care.

We’re proud of this recognition and promise to keep working tirelessly to ensure that every visit to our centre exceeds your expectations.

Thank you for your trust and support. We look forward to continuing our journey together, ensuring bright smiles and optimal dental health for all.

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