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Tunbridge Wells Dental Centre complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:

  • Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
  • Your past and current medical and dental condition;
  • Radiographs, clinical photographs and study models;
  • Information about the treatment we have provided or propose to provide (and its cost);
  • Notes of conversations or incidents that might occur for which a record needs to be kept;
  • Records of consent to treatment;
  • Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

We will process personal data that we hold about you in the following way:

We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your general medical practitioner;
  • The hospital or community dental services;
  • Other health professionals caring for you;
  • Dental Insurance Companies of which you are a member.
  • Private dental schemes of which you are a member.

Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.

In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.

You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.

If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.

If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.

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What our patients Say

“I booked an appointment as a new patient with Dr Mike Field and could not have been happier with the brilliant service received. Everything from…”

A. Wallis

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What our patients Say

“I had been looking for a dentist for a while now and based on a recommendation I luckily went to see Dr Mike Field. I…”

C. O'Neill

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What our patients Say

“Before starting a course of Orthodontic treatment I had to have some remedial work carried out. I contacted TWDC several months ago, mainly because of…”

R. Smith

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What our patients Say

“I had to have an emergency appointment for extraction and was very nervous. Dr Mike Field was very considerate and explained everything he was doing…”

O. Kinghorn

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What our patients Say

“A completely different dental experience. It’s not the cheapest dental practice, but the difference from what I have had at previously dental visits was well…”

A. Cairns

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What our patients Say

“Been avoiding the dentist for years but Mike and all the team was welcoming and friendly. Would definitely recommend his practise.”

M. Flockhart

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What our patients Say

“Mike Field is one of the best dentists available and all the staff there were lovely and welcoming. I've had many tooth problems over the…”

B. Ben

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What our patients Say

“I was really impressed with the welcome and the COVID-19 safety measures put in place at the centre. The team made me feel safe and…”

M. Olive

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What our patients Say

“I've had orthodontic treatment with Dr Melissa Atkinson - fantastic care, have really appreciated all the time she's taken to ensure the treatment has been…”

J. Bryan

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What our patients Say

“All the staff at Tunbridge Wells Dental Centre made me feel so welcome and safe from start to finish. Farzad went above and beyond to…”

O. Betti

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What our patients Say

“Had a great treatment! Felt very welcome and relaxed! Would definitely recommend to anyone.”

H. King

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What our patients Say

“The personalised service and care are fantastic. I would strongly recommend it to anyone. Excellent dental centre with a professional and kind team.”

Maxine

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What our patients Say

“The service and team at Tunbridge Wells Dental Centre is first class. The whole experience from my first consultation was relaxed and professional, making me…”

P. Henry

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What our patients Say

“I had been looking for a dentist for a while now and based on a recommendation I luckily went to see Dr Mike Field. I…”

C. O'Neill

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What our patients Say

“I have never liked going to the dentist as I dislike pain in my mouth, after reading online reviews I contacted Tunbridge Wells Dental Centre…”

G. Pauze

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Our TREATMENTS

Family Dentistry

We are perfectly placed to care for all your family’s oral health needs

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General Dentistry

Your dental wellbeing and happiness matters to us

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Nervous Patients

We understand that for some, the thought of visiting the dentist fills them with nerves and anxiety

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Orthodontics (Teeth Straightening)

Satisfaction and positive confidence with our Orthodontic treatments

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Cosmetic Dentistry

We can create a youthful, healthy smile with our suite of smile makeover treatments

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Dental Implants

Chew with efficiency and smile with confidence

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Emergencies

If you have an urgent issue we will always ensure you are seen as soon as possible

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New Patient

We believe in providing the highest level of care and ensuring all our patients are treated with dignity and respect.

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Hygiene Services

At a hygiene appointment, you will have a complete gum health check, followed by cleaning guidance tailored to your needs

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Tunbridge Wells : Dental Centre
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  • 46 st. Johns ROAD
  • TUNBRIDGE WELLS
  • TN4 9nT
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